Delivery & Returns

Delivery methods and shipping costs

In Finland

Postipaketti, 1-3 working days – 5,90€ (delivered to a pick-up point)
PostNord MyPack, 2-3 working days – 5,90€ (delivered to a pick-up point)

In EU

Standard shipping:
TNT Standard Access Point, 2-6 working days, 20€. Delivered directly to shipping address.

Express Shipping:
TNT Express Saver, 1-3 working days, 30€ (Carbon Neutral). Delivered directly to shipping address.

 

United States and Canada

TNT Express Saver, 1-3 working days, 30€. 

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.

Rest of the world

TNT Express Saver, 1-3 working days, 40€ .

Please note that when ordering outside the EU, your local delivery duties and taxes are NOT included in the shipping costs. Please contact your local custom officials to calculate these costs for your order. Finnish value added tax 24% is deducted from your order total automatically.

Important information

The shipping times stated here are only estimates, and are dependent on the shipping location. Shipping times are counted from they day your order has been processed. We cannot guarantee delivery within the estimate time, and are not responsible for any delays. We aim to process your order within the next working day, but during busy times this might take longer. Working days do not include the weekends (Sat and Sun) or any national holidays.

Customers from non-EU countries are exempt from paying the Finnish VAT when they place their order, but are responsible for possible customs, local VAT and similar expenses in their own country. Please note that we are unable to calculate these possible expenses at checkout. Please contact your local customs official if you need help calculating customs duties and local VAT for your order.

If you have questions regarding shipping, please contact our customer service at info@terinitshop.com

Returns

We offer free worldwide returns.

You have the right to return an item within 14 days of receiving your order either for a refund or an exchange. All returned items must be unworn in their original condition and packaging, with all tags attached.

You will find the return form, prepaid return-shipping label and return instructions in the envelope inside your package. Fill out the form, put it inside the package with the items you wish to return, and place the return-shipping label on the box over the prior delivery information. Drop off the package at your nearest PostNord pick up point or Posti (in Finland).

Our return address is:

Holmberg Brands Oy / WEBSTORE RETURN
Melkonkatu 16 A, 2krs
00210 HELSINKI
FINLAND

Also, make sure you are sending your return to the above address.

Please note:

If you wish to make an exchange, please write on the return form the product you would like to exchange to. We will process your exchange once your return has reached our warehouse.